Successful companies realize that "warranty" means more than a legal promise to repair or replace defects in material or workmanship. They operate from the premise that their warranty defines their reputation in the marketplace. It can build a brand or destroy it. It can drive revenue or drag down the bottom line. They thrive on knowing their warranty is a direct link to their customer. Segal McCambridge lawyers go beyond memorizing U.C.C. Article 2 provisions and challenging the reasonableness of fees claimed in Magnuson-Moss actions. Together with our clients we devise and execute strong warranty programs that build brand and increase revenues through enhanced customer relationships. After all, it's all about relationships.
Our clients, including major product manufacturers and component part suppliers, rely on us to:
Write and revise warranty documents;
Train warranty management and field personnel responsible for making their warranty work where it needs to on the consumer level;
Ensure compliance with prevailing consumer protection initiatives;
Counsel on statutory compliance regarding service contracts and other extended service plans;
Formulate warranty strategies and implement procedures and protocols to reduce warranty cost and warranty risk;
Resolve warranty disputes before litigation; and, of course,
Litigate warranty disputes that cannot be avoided.
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